Checking or savings account -- Closing an account -- Complaint #6372480
Complaint Overview
Complaint ID: 6372480
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 104XX
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I am a XXXX XXXX XXXX that has my XXXX XXXX XXXX My primary bank was XXXX but I decided to close my XXXX and move on to Chime since I heard great stuff about them. I received a direct deposit on Chime for {$500.00}. Prior to receiving this deposit I already had $ XXXX dollars in my account from transferring my balance from cashapp. I got hit with a false chargeback causing a payment reversal on my chime. A day later I get a email from Chime saying my account is closed effective immediately and that I wont be receiving MY money that I earned. I got on phone with customer support. I messaged them on XXXX, XXXX XXXX XXXX and got no response. XXXX not sure how to move forward at this point. That money is ALL that I have. I live alone and thats what I use to pay rent, feed myself and pay my school fees. I have no one to depend on. I am basically XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6372480 about?
Complaint #6372480 was filed against Chime Financial INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.