Debt collection -- Attempts to collect debt not owed -- Complaint #6372415
Complaint Overview
Complaint ID: 6372415
Company: Bread Financial Holdings, INC.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: New Jersey
ZIP Code: 076XX
Date Received: 2022-12-28T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been receiving repetitive calls from THE DELEGATES GROUP to collect dept that has been already paid. They have called my family and my empllyer to obtain information. They are rude and very pushy on the phone not even introducing themselves professionally. When I asked for a debt collection request through mail they refused to provided it. On multiple occassions they said they have Comenity bank on the other line but never connected me with them. They ask personal questions that a debt collector should not be asking. When I asked that they do not bother me while I am at work they were rude and refused to call after XXXX.
Frequently Asked Questions
What is Complaint #6372415 about?
Complaint #6372415 was filed against Bread Financial Holdings, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-12-28T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.