Credit card or prepaid card -- Fees or interest -- Complaint #6368042
Complaint Overview
Complaint ID: 6368042
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: North Carolina
ZIP Code: 27610
Date Received: 2022-12-27T12:00:00-05:00
Date Sent to Company: 2022-12-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TRUIST BANKS XX/XX/XXXX Request cash advance of {$1500.00} Realized didn't need and paid back immediately Called bank to have fees taken off since wasn't a need ; customer agent said because I had paid back they would have to do a reversal to have fees taken off but would be taken care of. Called back about 2 weeks when nothing seemed to be done and was told that customer agent didn't do forms correctly and it was rejected and saw new form was submitted and nothing they could do except send email to their supervisor. Went into Truist bank to speak with someone since a reversal was done and the {$1500.00} was back in my account and they couldn't do anything but suggested I pay back the {$1500.00} again and hopefully that would clear up the fees. Called credit card line again a week later because I now have interest fees along with cash advance fees and was told that it was in progress and someone would be in touch. Called again around XX/XX/XXXX to find out what was status and was told that it was still in progress but customer agent would send email to supervisor and should hear back soon. Called again today, XX/XX/XXXX, and received the same response of sending email to supervisor and someone would be in touch. During this whole process, have not received a response, either by phone, email, letter, or text in response to my numerous and repeated attempts to have fees taken off my account. This has been going on for close to two months and I have made numerous attempts to handle before more fees are added but can't get a response or anyone with any authority in branch or on line that can handle.
Frequently Asked Questions
What is Complaint #6368042 about?
Complaint #6368042 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-12-27T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.