Mortgage -- Trouble during payment process -- Complaint #6366977
Complaint Overview
Complaint ID: 6366977
Company: Land Home Financial Services
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Hawaii
ZIP Code: 96815
Date Received: 2022-12-27T12:00:00-05:00
Date Sent to Company: 2022-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have a VA Loan Mortgage with Land Home Financial. On XX/XX/2022 both Land Home Financial and myself received notification of my request for property tax exemption based on my 100 % XXXX from the military. It stated that I would receive 100 % exemption by the City and County of XXXX. I sent copies of that letter to Land Home Financial on XX/XX/2022 along with the property assessment paperwork. On XX/XX/2022, I received from Land Home Financial Tax Division, Escrow Department a letter stating all/adjustments have been completed. Since I didnt receive any adjustment to my mortgage payment, I called Land Home Financial several times , speaking with XXXX XXXX XXXX XXXX a supervisor ), and XXXX from Customer Service XXXX who all asked me to resend all the paperwork regarding my tax exemption. The last time I sent paperwork was XX/XX/2022. At that time I was informed a change would be made within XXXX ( XXXX ) days and I would receive written notification within XXXX ( XXXX ) days. On XX/XX/2022 I received online an Annual Escrow Account Disclosure Statement and Change of Payment Notice. It reflects an increase of property tax payments instead of a decrease as assessed by the City and County of XXXX Property Tax Office. Also received on XX/XX/2022 was a check from the City and County of XXXX a refund check for the Real Property Tax that was paid after the change in exemption status. Now, I dont get any response from Land Home Financial and I am not allowed to speak with anyone outside of Customer Service because their Escrow Department Tax Division does not take calls.
Frequently Asked Questions
What is Complaint #6366977 about?
Complaint #6366977 was filed against Land Home Financial Services regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-12-27T12:00:00-05:00.
How did Land Home Financial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Land Home Financial Services?
Yes, visit the Land Home Financial Services company profile at readthecomplaint.com/company/land-home-financial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.