Checking or savings account -- Managing an account -- Complaint #6363765
Complaint Overview
Complaint ID: 6363765
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Pennsylvania
ZIP Code: 170XX
Date Received: 2022-12-26T12:00:00-05:00
Date Sent to Company: 2022-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/17 I was scammed by someone using Cash App. The posed as a XXXX XXXX and managed to get a total of {$500.00} from me. As soon as I realized this was fraudulent I notified Cash App. Cash Apps customer service is XXXX XXXX person said they'd investigate and refund. XXXX person said I'd never get my money back. Another said I would but it would take XXXX XXXX! Another said that reporting fraudulent transactions to Cash App is more about them learning to prevent them and that they will do nothing to help you. Meanwhile scammers run rampant on cash app because they know they are welcomed there. This loss of {$500.00} has caused me to become XXXX and still Cash App does nothing.
Frequently Asked Questions
What is Complaint #6363765 about?
Complaint #6363765 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.