Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #6363406
Complaint Overview
Complaint ID: 6363406
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Virginia
ZIP Code: 238XX
Date Received: 2022-12-26T12:00:00-05:00
Date Sent to Company: 2022-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX @ XXXX XXXX I called in to square because I realized the amount for my deposit was incorrect. Customer service could not help. Called back on XX/XX/XXXX @ XXXX XXXX for XXXX hr XXXX mins ad XXXX sec, this time the customer service rep realized that when I got a new card reader the settings were already set in that reader and it was charging me for instant deposits and opened a savings account that I did't ask for either, the customer service rep stated that from the time the new reader was ordered and used that's when she saw a change in my account, she stated it all match back to the dates I told her. The customer service rep told me she was going to put in a claim to get my money back for the instant deposits because when she looked at my account where I was looking it was not set up that way. The customer service rep told me to put a bank account in because there was no attached to get the money out of the savings account. I did that, I did not put in the reg account that is attached to my square account for withdrawals. Once I put the different account in my account came back as having fraud because of the bank account being added for the savings account. It the suspended my reg square account from withdrawals but not deposits. I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, I answered a lot of questions to verify it was me and that I did add that different bank account.I was told it would take XXXX days for a response.I called back on XX/XX/XXXX at XXXX XXXX for XXXX mins XXXX secs the customer service rep hung up on me she said I was not XXXX, XXXX I verified all the security questions. I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, this customer service rep said everything had come back and it should be taken off suspension. It wasn't, I called back on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec, I was told it was fraud because of the savings account, I explained to them everything that has been going on, they stated it needed to go to another department again XXXX days I will hear something back. On XXXX @ XXXX XXXX for XXXX mins XXXX sec called back because I got another email from square saying fraud and to call in .Once I called in they said no bank account was attached to the savings account. Put the bank account in again, this time I put the account that is attached to the withdrawal account, Square deposited and did the withdrawals on my account on XXXX XXXX for XXXX cents, XXXX for XXXX cents. Called back on XXXX XXXX @ XXXX XXXX for XXXX mins XXXX sec XXXX was told no account was attached to the savings account again even after the deposits and withdrawals being done was told I would be contacted that evening, never was contacted. Got another email on the XX/XX/XXXX saying fraud call in. Called in on XX/XX/XXXX @ XXXX XXXX for XXXX mins XXXX sec was supposed to be transferred to another department, but I was hung up on again. Called back XX/XX/XXXX @ XXXX XXXX mins XXXX sec still being told no bank account attached, answered all question again. Was told I would be contacted that evening again, never was contacted. Called back today XX/XX/XXXX @ XXXX XXXX for XXXX min XXXX sec I was told again the savings account, gave them the dates again, was told I would hear something back today .I have tried my best to work with square and to no prevail it has not worked out. I have verified all my security questions every time I call in.
Frequently Asked Questions
What is Complaint #6363406 about?
Complaint #6363406 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-12-26T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.