Vehicle loan or lease -- Managing the loan or lease -- Complaint #6363253
Complaint Overview
Complaint ID: 6363253
Company: Carmax, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: South Carolina
ZIP Code: 29505
Date Received: 2022-12-26T12:00:00-05:00
Date Sent to Company: 2022-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The account was with XXXX XXXX Finance. They have late payments listed that never happened. All payments were paid as agreed.
Frequently Asked Questions
What is Complaint #6363253 about?
Complaint #6363253 was filed against Carmax, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-12-26T12:00:00-05:00.
How did Carmax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carmax, INC.?
Yes, visit the Carmax, INC. company profile at readthecomplaint.com/company/carmax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.