Credit card or prepaid card -- Problem when making payments -- Complaint #6362965
Complaint Overview
Complaint ID: 6362965
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Pennsylvania
ZIP Code: 15317
Date Received: 2022-12-26T12:00:00-05:00
Date Sent to Company: 2022-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 a check in the amount of {$4100.00} was sent to Barclay Bank Delaware in XXXX. At that time, I owed {$4000.00} on the card. The check cleared the bank on XX/XX/2022 and was cashed by Barclay. I placed calls to them on XX/XX/2022, XX/XX/2022 and again on XX/XX/2022. My online credit card account was not showing the amount applied to my account. After multiple departments and wrong information, I was told to send in a copy of the cashed checked with the Barclay endorsement via email. I sent it on XX/XX/2022 attn : XXXX XXXX at XXXX # XXXX to the email XXXX. I have called every Friday since and they keep telling me they have not yet found my cashed payment and continue to charge me late fees and interest charges. They also continue to report me to the credit bureau as a delinquent account. I have called XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022 and XX/XX/2022 for updates. As of today, XX/XX/2022, the representative said they did not have the email I sent and I should make additional payments. I am begging for help resolving this matter. I have all the correspondence I have sent to them, emails and the cashed check. Please help me.
Frequently Asked Questions
What is Complaint #6362965 about?
Complaint #6362965 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-12-26T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.