Mortgage -- Trouble during payment process -- Complaint #6359620
Complaint Overview
Complaint ID: 6359620
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 32713
Date Received: 2022-12-24T12:00:00-05:00
Date Sent to Company: 2022-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I entered into a fixed rate loan note with WELLS FARGO for {$35000.00}. I received the funds on XX/XX/XXXX. My first payment was due between XX/XX/XXXX through the XXXX, XXXX. During the life of the loan, the Lender changed not only the terms of the note, but also the specific details, such as the payment of {$320.00} is to be paid in equal amounts of principal and interest, which related to 1/300th of the monthly amount owed towards the principal amount of {$35000.00} loaned, with the apr in the truth and lending disclosure interest to be the same 1/300th of the total interest owed. The fixed monthly payment of {$320.00} was to be due in between the 15th of the month through the 25th with a late fee of 5 % of the monthly amount if received late. I made my payments per the terms set forth ; However, Wells Fargo, changed the terms to give them an unfair advantage, which damaged my credit, caused me financial loss at the closing of my home, and Wells Fargo completely washed their hands of any wrongdoing even though they were shown supporting proof that my payments were within the terms of my loan, and that for years they damaged my credit so deeply by changing it with the 3 bureaus practically every other month, that my insurance rates went up, credit rates, etc. to where I was not a good risk to refinance until I finally sold my home. I am still in disagreement to the amount that they demanded at closing from me ; they need to be investigated. I have for years dealt with showing proof to Wells Fargo and being told " too bad '', our investigation is right. Please allow me to share the unfair tactics, losses and deception involving this experience to date.
Frequently Asked Questions
What is Complaint #6359620 about?
Complaint #6359620 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-12-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.