Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6358831
Complaint Overview
Complaint ID: 6358831
Company: Hancock Whitney Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Louisiana
ZIP Code: 70508
Date Received: 2022-12-25T12:00:00-05:00
Date Sent to Company: 2023-01-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around XX/XX/XXXX or so I was very ill still him I have XXXX. At the time I had XXXX I had a friend over for 3 Days to help me out he used to be an XXXX his name is XXXX XXXX. He took complete advantage of me not only did he do some online things with my checking account he also stole my food stamp benefit card. My last day of work was XX/XX/XXXX I'm on XXXX and I had to close my checking account because it was overdrawn by {$1100.00}. It was Hancock Whitney Bank and my first XXXX check went to that account and they refused to give it back. A man called around the XXXX by that time XXXX was gone. He told me his name was XXXX XXXX and that XXXX was supposed to send money back to him via prepaid cards and cash app I started asking him questions and he hung up on me.
Frequently Asked Questions
What is Complaint #6358831 about?
Complaint #6358831 was filed against Hancock Whitney Bank regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-12-25T12:00:00-05:00.
How did Hancock Whitney Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Hancock Whitney Bank?
Yes, visit the Hancock Whitney Bank company profile at readthecomplaint.com/company/hancock-whitney-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.