Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #6357408
Complaint Overview
Complaint ID: 6357408
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order
Issue: Problem with customer service
State: Michigan
ZIP Code: 48125
Date Received: 2022-12-23T12:00:00-05:00
Date Sent to Company: 2022-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I bought a money order on XX/XX/2022 at XXXX # XXXX of XXXX Michigan for {$600.00} as a way to keep my cash safe instead of carrying that amount with me. I was assured I could cash it to myself. Tried to cash it at the same store and was told I had to wait XXXX hours exactly from time of purchase. Came back after XXXX hours, They still would not cash it because I never had cashed a check there. Tried to cash it at my bank, XXXX XXXX, they do not cash money orders. Could not reach a single person at western union, the online refund form was down, chat sent me to the same form and suggested I continue to try till it worked. 3 days later the site works with a 30 day process time sign a fee! This was my XXXX money. Absolutely disgusted with this company and the service. Case # XXXX
Frequently Asked Questions
What is Complaint #6357408 about?
Complaint #6357408 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2022-12-23T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.