Credit card or prepaid card -- Getting a credit card -- Complaint #6354182
Complaint Overview
Complaint ID: 6354182
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Oregon
ZIP Code: 97214
Date Received: 2022-12-22T12:00:00-05:00
Date Sent to Company: 2022-12-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been contacting Wells Fargo for at least 6 months about this problem. Someone else with my last name is using my address to get a credit card and is now applying for a loan. I asked Wells Fargo a dozen times to fix the address. I even found his real address online and told them. They said they can't fix the address. What???? Their best advice - their only advice- was to mark his envelopes " return to sender. '' I did that - and now he's taking out a loan. Wells Fargo said - after XXXX hours straight on the phone by XXXX of us using different phones - that it could only be fixed by a branch. I went to XXXX branches. All of them said they couldn't help. I complained again. Wells Fargo wrote me and said : As far as we know he's not using your social security number. Then how come he's using my address to get a loan now? I warned Wells Fargo months ago that he was just slowly escalating into my credit. They found the time to reply with a XXXX page single spaced letter about how they couldn't fix the address. What??? Wells Fargo has to be the XXXX XXXX XXXX XXXX XXXX bank in the world.
Frequently Asked Questions
What is Complaint #6354182 about?
Complaint #6354182 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-12-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.