Checking or savings account -- Managing an account -- Complaint #6354150
Complaint Overview
Complaint ID: 6354150
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 91335
Date Received: 2022-12-22T12:00:00-05:00
Date Sent to Company: 2022-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My Capital one bank360 Spark business checking has a balance of negative $ - XXXX and my savings has only XXXX cents my transfer deposits XX/XX/XXXX {$1500.00} and same time anorher {$1500.00} deposit to my business checking totaling to {$3000.00} but because of the negative {$220.00} balance posted Reduced which i expect to {$2700.00} they hold my account force me to call the bank and told me they gon na closed my business checking and they will send my checking account balance through a check. Then XXXX I deposited {$770.00} and {$400.00} into my savings account after they Closed my checking account for some reason savings account balance was {$1700.00} and stays the same for months by XX/XX/2022 I am withdrawing {$1700.00} but I type in wrong amount I typed in {$1100.00} instead of {$1700.00} so I quickly hit withdraw again entering {$600.00} XXXX this but at the same time the screen of my phone is as someone controlling the system and sudden cause which kead to disappearance of my {$600.00} XXXX dollars and when I called... they lie by saying my total balance is only {$1100.00} surely it's a lie because it's been {$1700.00}. For months XXXX XXXX XXXX I know for the fact of countless log in log out and it is my money period .I know how much my saving they stole the {$600.00} it disappeared in front me while in a process of my XXXX withdrawal seconds apart from the first attempt was a success withdrawal but wrong amount while I was in the process of transferring {$600.00} XXXX this XXXX time remember the first withdrawal was a success but I put in the wrong amount and in the XXXX withdrawal suddenly it disappeared the amount you can't find any traces of {$600.00} is gone. They stole it honestly saying here in CFPB.
Frequently Asked Questions
What is Complaint #6354150 about?
Complaint #6354150 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-22T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.