Checking or savings account -- Managing an account -- Complaint #6353660
Complaint Overview
Complaint ID: 6353660
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 770XX
Date Received: 2022-12-22T12:00:00-05:00
Date Sent to Company: 2022-12-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I bank with Wells Fargo and have been for over 10 years. I was viewing my last statement from XXXX to XXXX and I paid {$240.00} in overdraft fees. Six of them were in a 2 day period!! ( from XXXX to XXXX )!! I noticed that I was able to make purchases while in overdraft when I shouldn't have been able to. THIS year alone, I paid over {$770.00} in overdraft fees!!!! That's almost {$1000.00}!!! I've spoken to a personal banker, who couldn't refund ANY of it. Also, my car was repossessed in XXXX thru XXXX XXXX XXXX ( my lender ). I owed {$1400.00}. to get it back and paid {$1200.00} with the promise to pay the remaining {$200.00} when I got paid. I called and needed a few more days and they'd already sent my car to auction. When I got it back, they rekeyed my car and gave me a simple key with no fob to open my car with and didn't even start the car. Used my old key and fob to enter and start the car. Got a bill for {$290.00} for the key ( like a house key ) made for {$3.00} at XXXX and incurred monthly late fees for nonpayment. I didn't authorize my car to go to auction, didn't authorize a key, and couldn't afford the {$120.00} to file in small claims court because the battery was dead ( sat in the heat and got bad ), had to buy a new one, headlight ruined, and items missing from car. Need help with the predatory practice and the 18 % interest maybe. Each payment is {$6.00} processing fee. XXXX payments is {$180.00} in fees to MAKE the payment!!!
Frequently Asked Questions
What is Complaint #6353660 about?
Complaint #6353660 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.