Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6339880
Complaint Overview
Complaint ID: 6339880
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: Arizona
ZIP Code: 85251
Date Received: 2022-12-19T12:00:00-05:00
Date Sent to Company: 2022-12-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
1 ) Scheduled Bill Payer for Taxes for XXXX Delivery to XXXX XXXX - XXXX XXXX was mailed check to Payee 2 ) Funds of {$4700.00} removed from account on XXXX XX/XX/XXXX ) XXXX XXXX- Confirmed Funds not received by Bill payer 4 ) XXXX XXXX- I Sent a new direct e-payment to XXXX XXXX to avoid penalties 5 ) Spoke with Capital One customer service who confirmed a ) Bill Payer Check was stopped & b ) Will reimburse of funds in 3 days 6 ) 3 business days later - Capital one denied the claim 7 ) Capital One claimed they made no mistake - 8 ) Sent Capital one confirmation payee did not receive - XX/XX/XXXX XXXX ) Capital One declined the claim again - XXXX XX/XX/XXXX Capital One refuses to refund the money - XXXX XXXX
Frequently Asked Questions
What is Complaint #6339880 about?
Complaint #6339880 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-12-19T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.