Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6335588
Complaint Overview
Complaint ID: 6335588
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: 78582
Date Received: 2022-12-18T12:00:00-05:00
Date Sent to Company: 2022-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I was informed via email that my PayPal account had been placed on a permanent hold due to an alleged violation of their policies. Despite my insistence that I had not violated any of PayPal 's policies, I was told over the phone that I would be able to retrieve the funds from my account after a hold period of XXXX XXXX. However, upon attempting to log into my account once the hold period had ended, I discovered that a transaction had been made by PayPal, resulting in a loss of {$1100.00} from my account. The transaction details are as follows : Transaction ID : *********, Amount : {$1100.00}, Paid with : PayPal XXXX, Seller info : PayPal, Note : {$1100.00} USD ; PayPal Posting Date : XX/XX/2021 ; Payment to : PayPal ; PayPal 's damages caused by Acceptable Use Policy violation. I have made countless attempts to contact PayPal about this issue, but have consistently been met with refusal to provide a clear explanation or any form of assistance in recovering the stolen funds. This lack of transparency and failure to resolve the issue is unacceptable and I demand that PayPal immediately investigates and resolves this matter, as I am confident that I have not violated any of their policies. The unauthorized transaction has caused significant financial hardship and I request that PayPal take responsibility for their actions and return the stolen funds to my account as soon as possible.
Frequently Asked Questions
What is Complaint #6335588 about?
Complaint #6335588 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-12-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.