Payday loan, title loan, or personal loan -- Problem when making payments -- Complaint #6335505
Complaint Overview
Complaint ID: 6335505
Company: Upgrade, INC.
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: New Jersey
ZIP Code: 07050
Date Received: 2022-12-18T12:00:00-05:00
Date Sent to Company: 2022-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took out a line of credit from Upgrade in the amount of XXXX dollars, due every XXXX of the month. On XX/XX/2022, Upgrade claimed to have not been able to withdraw the monthly amount of XXXX dollars, referred my name to a credit collection agency while Upgrade continues to withdraw funds out of my checking account at the same time. Just this XX/XX/2022, Upgrade made a withdraw in that same amount. I had to ( finally ) call my bank to stop payments on any transaction coming from Upgrade.
Frequently Asked Questions
What is Complaint #6335505 about?
Complaint #6335505 was filed against Upgrade, INC. regarding Payday loan, title loan, or personal loan specifically about Problem when making payments. It was received by the CFPB on 2022-12-18T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.