Credit card or prepaid card -- Problem when making payments -- Complaint #6335197
Complaint Overview
Complaint ID: 6335197
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Connecticut
ZIP Code: 06824
Date Received: 2022-12-18T12:00:00-05:00
Date Sent to Company: 2022-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Since XXXX, I have had a Wells Fargo Visa credit card and have made all payments promptly and on time. When I received my XXXX bill, I wrote out a brokerage account check for the entire amount of {$9100.00} and mailed it on XXXX. It was paid on XXXX After receiving a text message from Wells Fargo on XX/XX/ indicating that my payment was not received, I asked an employee at my brokerage account to provide Wells Fargo 's Payment Research Department with documentation showing that the check was paid. I then received a letter from Wells Fargo dated XXXX indicating that " after completing the investigation on this matter, we have determined that our records are correct and the status off your account is accurate. '' On XX/XX/, I asked the same employee at my brokerage account to provide a copy of the canceled check ( front and back ) to XXXX XXXX at Wells Fargo 's XXXX XXXX. Upon receipt of the canceled check, XXXX XXXX assured me that he would look into the matter and follow up with me. When I attempted to use my Wells Fargo Visa card to buy groceries yesterday ( XXXX ), it was declined.
Frequently Asked Questions
What is Complaint #6335197 about?
Complaint #6335197 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-12-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.