Vehicle loan or lease -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6333089
Complaint Overview
Complaint ID: 6333089
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Maryland
ZIP Code: 206XX
Date Received: 2022-12-17T12:00:00-05:00
Date Sent to Company: 2022-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We purchased a truck in XX/XX/2022 from XXXX XXXX XXXX in XXXX MD. Santander financed the loan. In the process of the financing paperwork, it was a very rushed process as the business closed hours prior to our financing process. The XXXX XXXX at XXXX failed to go over the contract in its entirety and only told us the first payment would be due in XXXX days and the finance company would contact us. In addition, there was an incorrect address on our paperwork which means we failed to receive any statements by mail. I created a customer portal account in order to get notifications regarding the account, which I checked multiple times in the course of the XXXX days. There was no information in the portal. When I checked in XXXX, I saw the information and saw the account was delinquent. I immediately paid the XXXX and XXXX payment. However, it was already reported as XXXX days late. When Santander was contacted, they advised me that the 30 day late payment could not be reversed as they attempted to contact my husband ( the borrower ) but at no point did they contact me ( the co buyer ). We received nothing by mail nor did I receive any statement by email or otherwise. They admittedly reported that they had returned mail from us. I don't feel as though my credit should suffer due to mistakes of others and I am asking that this XXXX day late payment be removed off my credit.
Frequently Asked Questions
What is Complaint #6333089 about?
Complaint #6333089 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-12-17T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.