Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6331424
Complaint Overview
Complaint ID: 6331424
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Georgia
ZIP Code: 30101
Date Received: 2022-12-16T12:00:00-05:00
Date Sent to Company: 2022-12-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Experian requested via email I update my method of payment and listed a XXXX card 's last four number which I didn't recognize. I called into customer service to verify tls certificate info to verify sender. After finally making it through their automated phone service I escalated the call, due to being afraid of fraudulent activity, regarding my method of payment being incorrect. At this point I requested to remove my method of payment and to change my account status to basic ( free ). Today I received the same email stating they were trying to charge me for a basic account on the same unknown credit card number. I called in and had account deactivated because I know longer have faith in Experian 's service. This was successful, however I was told in order to remove my personal information I would have to physically mail sensitive information to their Texas address. I am not willing to do so. Please help my remove my information from Experian 's databases because I no longer felt confident in their ability to manage sensitive information. Experian supervisor Agent ID : XXXX XXXX Claim number : XXXX
Frequently Asked Questions
What is Complaint #6331424 about?
Complaint #6331424 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-12-16T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.