Checking or savings account -- Managing an account -- Complaint #6329857
Complaint Overview
Complaint ID: 6329857
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Florida
ZIP Code: 32839
Date Received: 2022-12-16T12:00:00-05:00
Date Sent to Company: 2022-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I was issued a refund of XXXX to my bank card, and was told I should receive it within 10 business days. Within those 10 business days I received a text someone made a transaction with my bank card, it asked if I authorized the transaction and I replied No, Chime still let the transaction go through so I called them complaining and the agent said he would replace my card but failed to let me know it would affect any processing refunds, so I eventually contacted XXXX because I was wondering why I havent received my refund which was on XX/XX/2022. They informed me the refund failed and I asked is it possible because my card number changed and they said yes so I would have to have chime refund me instead because they cant refund a card the item wasnt purchased with, so I contacted chime immediately and was told they have to dispute it and they cant immediately refund me but was told by 2 supervisors from Chime that I would receive a temporary credit by the 10th business day, I even have an email from chime stating on XX/XX/2022 my account would be credited, I called them today and now theyre saying disregard the email, I have to wait for the fraud department to finish investigating but Ive submitted all the screenshot between XXXX supervisor chatting, also the emails from XXXX confirming the refund but and I have multiple emails from chime saying Ill receive temporary credit by the 10th business day and now theyre saying they cant.
Frequently Asked Questions
What is Complaint #6329857 about?
Complaint #6329857 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-16T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.