Credit card or prepaid card -- Problem when making payments -- Complaint #6327391
Complaint Overview
Complaint ID: 6327391
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Washington
ZIP Code: 98686
Date Received: 2022-12-15T12:00:00-05:00
Date Sent to Company: 2022-12-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am unable to log into my Commenity bank account for my XXXX Credit card. For the last 5+ months their system has been down and refuses to let you in to pay your bills. I have tried recoverying my account, and when I put in a new password, it says there is an error. Its been doing this for months. They offer a easy pay option, so I have been able to pay by entering my card information, which has my old address information attached to it. Now, XX/XX/2022, the easy pay is no longer working and I have absolutely no way to make a payment.
Frequently Asked Questions
What is Complaint #6327391 about?
Complaint #6327391 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-12-15T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.