Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6326830
Complaint Overview
Complaint ID: 6326830
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Pennsylvania
ZIP Code: 19026
Date Received: 2022-12-15T12:00:00-05:00
Date Sent to Company: 2022-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I HAVE BIG ISSUE WITH TRUIST BANK AND XXXX PULLING MY CREDIT REPORT. I have been trying to apply for credit but both banks are stating they cant pull my XXXX report. I thought that they couldnt pull my report because my credit angecies was frozen. BUT, it was NOT. I was able to get credit extented at a different bank. However, Truist and XXXX is not having any sucess oulling my credit. I want Trusit Bank and XXXX be able to pull my credit so I am able to get funding extented to me. thnak you
Frequently Asked Questions
What is Complaint #6326830 about?
Complaint #6326830 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-12-15T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.