Credit card or prepaid card -- Problem when making payments -- Complaint #6326440
Complaint Overview
Complaint ID: 6326440
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Rhode Island
ZIP Code: 02816
Date Received: 2022-12-15T12:00:00-05:00
Date Sent to Company: 2022-12-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX XXXX XXXX that was serviced by XXXX XXXX XXXX was transferred to Comenity. I used my new card for a home repair to get the points they offered me. I received my first bill from Comenity and it contained my billing for the large home repair. The bill was due on XX/XX/XXXX. I used XXXX XXXX from my bank account and asked that the check be sent to arrive on XX/XX/XXXX. The bank XXXX XXXX confirmed that they sent the check on XX/XX/XXXX. As of XX/XX/XXXX my large payment of {$10000.00} had not been credited to my charge card. I called Comenity and they stated that they hadn't received the payment. In order to prevent a late charge I paid the minimum payment amount. I contacted Comenity several times thereafter regarding the status of my payment, both in writing ( messages on their system ) and via the telephone. They responded that they would not report my card delinquent or charge me a late fee for 90 days while they researched it. The customer service representative stated that there was an issue with the conversion of XXXX accounts onto the Comenity system and that there were others who were affected as well. That they were expecting it to take approximately 3 weeks to get rectified. I stated that my bank said that I could put a stop payment on the check but to check with Comenity first to make sure they would not charge me a bounced check fee. They did not respond to that question but once again said that they wouldn't report for 90 days. I have now received my XX/XX/XXXX bill and Comenit is charging me {$160.00} in finance charge. I messaged them and they stated that since I had a balance that rolled into the next billing period I was responsible for the finance charge. This can not be correct since they have my check, did not answer me whether I should stop payment on my check and told me that it was a conversion issue. This servicer should be put out of business! I have had an issue with them before on a store credit card. They are robbers and are making money off not applying payments on time. Please help me out with this issue and pursue further for all the other customers that have been taken advantage of by this company.
Frequently Asked Questions
What is Complaint #6326440 about?
Complaint #6326440 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-12-15T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.