Mortgage -- Trouble during payment process -- Complaint #6322152
Complaint Overview
Complaint ID: 6322152
Company: New York Community Bancorp INC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 94534
Date Received: 2022-12-14T12:00:00-05:00
Date Sent to Company: 2023-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Mortgage company did not pay insurance through escrow account which caused a lapse in coverage and then when reinstating two months later the premium went up. Mortgage company refused to credit me the difference even though if they had paid it on the due date it would be the lesser amount. They took the difference from my escrow account even though i told them not to.
Frequently Asked Questions
What is Complaint #6322152 about?
Complaint #6322152 was filed against New York Community Bancorp INC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-12-14T12:00:00-05:00.
How did New York Community Bancorp INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against New York Community Bancorp INC?
Yes, visit the New York Community Bancorp INC company profile at readthecomplaint.com/company/new-york-community-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.