Credit card or prepaid card -- Fees or interest -- Complaint #6321537
Complaint Overview
Complaint ID: 6321537
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Nevada
ZIP Code: 89048
Date Received: 2022-12-14T12:00:00-05:00
Date Sent to Company: 2022-12-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have a Walmart Capital One Mastercard. I always pay in full upon receiving the statement. I just received the statement with late fees and credit interest stating that I had to make a payment on XX/XX/2022. I just received the statement yesterday, XX/XX/2022. How am I to pay on the XXXX of XXXX if I do not know its due until I receive the statement. I always receive the statement approximately 12 to 14 days after the XXXX of the month. Yesterday it was the XXXX. How am I to know when to pay? This is wrong. This is FRAUD. They list {$28.00} late fee and {$21.00} interest because of the late fee. Somehow the statement has {$1300.00} owed. Yet my transactions are {$940.00}. There is a difference of {$350.00}. They do not have any account of this. This is wrong. I paid the money I owe, {$940.00}. I do not know where these people are coming from. Their fraudulent statement does not make sense. I do not owe that {$350.00}. I need your help.
Frequently Asked Questions
What is Complaint #6321537 about?
Complaint #6321537 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-12-14T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.