Checking or savings account -- Managing an account -- Complaint #6321500
Complaint Overview
Complaint ID: 6321500
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Jersey
ZIP Code: 07093
Date Received: 2022-12-14T12:00:00-05:00
Date Sent to Company: 2022-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have opened a business account with Wells Fargo and by the time I told them I'm going out of country it will be different countries that I will login. But a week later from my traveling they called me about identity theft even though that I said it was me they blocked the account. And they said that I need to come to branch with ID for reopen otherwise they will close the account. I have booked a flight come to the branch provide my ID then they said we decided to close the account but I have come for what they said. I have talked with XXXX customer service to verify that if I come it will be reopen they all said yes. They can find that in their record of the conversation. Right now they are saying we will not give you the money cause it's not yours but it's a business account and I had business with people then they paid me over this account. They do not listen and they have taken my money. I have proof of payments but they do not even ask me to prove them. It is my money and they are stolen from me. Wells Fargo has been stole my XXXX dollars. There is proof of payment from customers that I uploaded
Frequently Asked Questions
What is Complaint #6321500 about?
Complaint #6321500 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-14T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.