Checking or savings account -- Managing an account -- Complaint #6312723
Complaint Overview
Complaint ID: 6312723
Company: Regions Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Alabama
ZIP Code: 351XX
Date Received: 2022-12-12T12:00:00-05:00
Date Sent to Company: 2022-12-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I deposited a check to my account at the XXXX XXXX of Regions Bank. The check was for {$250000.00} drawn on XXXX XXXX XXXX XXXX for a divorce settlement. I received at the branch a signed Notice of Availability that {$5300.00} would be available on XX/XX/XXXX, and the remainder available XX/XX/XXXX. I also received email copies of this signed document. The morning of the XXXX I received another email stating none would be available until XX/XX/XXXX. I contacted their customer service online chat and was told my signed notice was a legal document and I needed to return to my branch. I have Parkinsons so this isnt easy, but I got a ride back to the bank the morning of the XXXX. I saw the same teller, who said the back office changed it but she didnt know why. She spoke to the XXXX and took my phone and said Id receive a call by close of business. I received no call. I have phoned Regions asking for someone to talk to, and have been told there is no one, I must return to my branch. I phoned the branch again this morning XX/XX/XXXX and was told there was no XXXX there Friday, and that I shouldnt have been told I would get a call. There is no one available to speak to about this but again she took my number. I want to know why I was given a signed document that {$5300.00} would be available 24 hrs after deposit and its still not available.
Frequently Asked Questions
What is Complaint #6312723 about?
Complaint #6312723 was filed against Regions Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-12T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.