Checking or savings account -- Managing an account -- Complaint #6307929
Complaint Overview
Complaint ID: 6307929
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: XXXXX
Date Received: 2022-12-11T12:00:00-05:00
Date Sent to Company: 2022-12-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
on XXXX at the TD BANK XXXX XXXX XXXX XXXX, NY XXXX location, at XXXX, I made 3 cash deposits, 1- deposit of {$1000.00} record no. XXXX, 2-deposit of {$2000.00} record no. XXXX, for the second deposit the ATM only deposited {$1100.00} and returned me {$840.00}, I recount the {$840.00} in front of the ATM camera and redeposit the {$840.00} again for the 3rd deposit, the ATM asked me to manually write the amount deposited, so I did {$840.00}, record XXXX at XXXX XXXX the ATM receipt stated " force deposit '' we are unable to provide the details of your deposit at this time, application ID XXXX, I called on XXXX to file a claim at XXXX and the rep advised me to wait till the next business day, on XXXX at XXXXXXXX XXXX description phone # XXXX XXXX #, I called the spanish line to file a claim and the female rep was not helpful at all to help me submit the claim, on XXXX I called to re submit the claim and the rep was very helpful, my claim # is XXXX, I received a letter from TD BANK dated XXXX stating that TD BANK only deposited {$20.00} of my {$840.00}, I need somebody to help me with this issue, they`re cameras and only one ATM machine inside of that location, these transaction were made during working hours.
Frequently Asked Questions
What is Complaint #6307929 about?
Complaint #6307929 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-11T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.