Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6304820
Complaint Overview
Complaint ID: 6304820
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10583
Date Received: 2022-12-10T12:00:00-05:00
Date Sent to Company: 2022-12-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After three years of XXXX and many problem merchants, I have reconciled my statements and confused with constant rebilling ( original transaction ) along with Purchase adjustment ( Credit for transaction ) I sent XXXX packages thru XXXX XXXX to XXXX, my luck all three packages lost and I asked XXXX XXXX Capital One for delivery receipts and I have NOT received any documentation to date of lost packages or acceptance by XXXX XX/XX/XXXX Statement XX/XX/XXXX Purchase Adjustment ( airline tickets ) ( {$200.00} ) XX/XX/XXXX Transaction Rebill XXXX I read this to mean no credit for this purchase XX/XX/XXXX Statement XX/XX/XXXX {$29.00} XX/XX/XXXX Transaction Date Post Date XX/XX/XXXX XX/XX/XXXX ( {$29.00} ) XX/XX/XXXX XX/XX/XXXX XXXX XX/XX/XXXX Statement XX/XX/XXXX XX/XX/XXXX ( {$28.00} ) Thus it appears there was not a credit for both {$29.00} and {$28.00} (! ) XX/XX/XXXX Statement XX/XX/XXXX XX/XX/XXXX {$85.00} ( XXXX XXXX package sent ) XX/XX/XXXX XX/XX/XXXX ( {$85.00} ) Thus above transaction was paid and no credit given as requested XX/XX/XXXX Statement Trans Date Post Date XX/XX/XXXX XX/XX/XXXX ( {$64.00} ) XXXX Statement XXXX XX/XX/XXXX XX/XX/XXXX {$64.00} XX/XX/XXXX XX/XX/XXXX ( {$64.00} ) The above clearly shows a credit of {$64.00} XXXX Statement XXXX Trans Date Post Date XX/XX/XXXX XX/XX/XXXX ( {$85.00} ) XX/XX/XXXX XX/XX/XXXX {$85.00} XXXX Statement XXXX XX/XX/XXXX XX/XX/XXXX ( {$85.00} ) The above clearly shows a credit of {$85.00} Please clearly explain the process of rebill ( original transaction purchase (? ) ) and Purchase Adjustment ( credit? ) Why the many rebills which is very confusing and adding vagueness to understanding the monthly statements. I hope afeter three years of COVID we can resolve all this and move on
Frequently Asked Questions
What is Complaint #6304820 about?
Complaint #6304820 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-12-10T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.