Checking or savings account -- Managing an account -- Complaint #6302355
Complaint Overview
Complaint ID: 6302355
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: South Carolina
ZIP Code: 29229
Date Received: 2022-12-09T12:00:00-05:00
Date Sent to Company: 2022-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I purchased a bracelet for {$600.00} while on vacation in XXXX on or about XXXX XXXX XXXX. I had bracelet approximately XXXX weeks before the clasp stopped fastening. I contacted XXXX XXXX ( well within their XXXX-working day return/refund policy ) on XXXX XXXX by email requesting return address so I could return bracelet, I got no response. In good faith, I contacted the merchant again by email on XXXX XXXX asking for return address or I would be disputing transaction with my bank, CapitalOne, I still received no response. Approximately on XXXX XXXX, I filed dispute with CapitalOne and sent them the documents they requested. I sent them a copy of the emails I sent trying in good faith to resolve with merchant. I sent copy of the receipt that has a clear refund/return policy. CapitalOne Sent me a request on XXXX XXXX asking for additional information. On XXXX They requested an appraisal of the bracelet ; before the appraisal was done on XXXX XXXX, I received a denial of my claim letter. XXXX from XXXX XXXX 's office called me to provide clarification why my claim was denied, and he strongly suggested I have the appraisal done, which I did on XXXX XXXX. The jeweler verified that the clasp did not work, the bracelet was silver, and the diamonds were fake with a retail value of {$170.00}. well below the {$600.00} I paid for it. The official reason for the first denial is " There is nothing to regarding as NOT AS DESCRIBED to support the claim, neither a single attempt to solve with merchant, please inform because member still has merchandise. That is a blatant lie I sent 2 emails trying to contact merchant to get address to return bracelet they never responded to my emails. Also, I told by the salesman these were real diamonds, so it was not as described. I provided copies of these emails to CapitalOne while they were doing their investigation. Once I had the appraisal done, they reopened the claim and on XXXX XXXX the claim was denied again. The same reason as before and the appraisal was not done quick enough, even though XXXX told to go ahead and do it and could go a long way in my claim.
Frequently Asked Questions
What is Complaint #6302355 about?
Complaint #6302355 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.