Vehicle loan or lease -- Getting a loan or lease -- Complaint #6300137

Complaint Overview

Complaint ID: 6300137

Company: Credit Acceptance Corporation

Product: Vehicle loan or lease

Sub-Product: Loan

Issue: Getting a loan or lease

Sub-Issue: Confusing or misleading advertising or marketing

State: Arkansas

ZIP Code: 720XX

Date Received: 2022-12-08T12:00:00-05:00

Date Sent to Company: 2022-12-08T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

So back in 2018 I decided to purchase my first vehicle ever off of a car lot. I browsed online. I found something I wanted and then I went to XXXX XXXX in XXXX XXXX, Arkansas. They took my info after I told them which vehicle caught my eye. Well I was told I couldnt get the one I originally asked for because of my credit and they would want me to put a higher down payment. Well I done traded my car I was driving at the time in for a down payment on a XXXX XXXX XXXX that they pretty much pushed on me. I seen the car through pictures only and they insisted I get XXXX to go with my XXXXXXXX XXXX for a down payment. Well I wanted another car. I thought I was being helped by a business with associates I could trust. Come to find out I was sold a car, taken advantage of and legally robbed of money, my car and my credit took a hit well they sold me a car that the motor was going out in. They took advantage of me so they could make a quick buck. I came back to the company numerous times about what the car was doing. They kept telling me it was a wire. Then I took matters into my own hands and had someone else check out the car. The motor or transmission was pretty much done. I went back to XXXX XXXX and begged them not to do this to me as I was a single/widowed mother/ wife of a serviceman and we were going thru alot of issues that year as it was. Last thing we needed was a car problem that was aloud to hurt us all the way around by law. We they gave me a XXXX XXXX Which was a lemon also but this time it didn't start acting up til about 3 months later. It had wire damage, track stability. Eventually it quit running. Everything on this XXXX was expensive. This company new what they were doing to me and what problems I was getting and didnt care at all but only for themselves just to make a quick buck. I've asked this company to please fix the vehicle and they refused. So I didn't want the vehicle anymore. I was stuck with a vehicle that had so many problems I didn't know what to do. Well now as of today I am being sued for XXXX because of the car loan which is thru credit acceptance. I understand that used cars are as is when purchasing but at the same times these car companies are hurting people left and right and getting away with it. First off, I was getting a car I didn't choose. Yet thought I was still getting a good car which was something to be proud off. Next these car salesmen find us women especially needy ones like me at the time, a quick paycheck. These men lied to me. They even blocked me on XXXX after I begged them numerous times to please help me with this car or give me something else. They blocked me and I was banned from the property. I shouldn't be sued for XXXX amon top ofl being XXXX over on money

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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