Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6299543
Complaint Overview
Complaint ID: 6299543
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 300XX
Date Received: 2022-12-08T12:00:00-05:00
Date Sent to Company: 2022-12-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX, my employer deposited {$290.00} into my PayPal account. That same day, I transferred the money to my credit union checking account through the PayPal app. On XX/XX/XXXX, the funds were shown as having been deposited into checking ( ACH trace # XXXX ). However, on XX/XX/XXXX, PayPal reversed the transaction without authorization, and removed the full {$290.00}. ACH trace # XXXX I contacted PayPal and opened a dispute. They initially denied my claim but cited the incorrect transaction date ( XX/XX/XXXX ). Further, when I was able to speak with a representative, they indicated they could not find any XX/XX/XXXX transaction. In effect, they do not know why my money was withdrawn or where the money was sent/received. I would appreciate any assistance your agency is able to provide. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6299543 about?
Complaint #6299543 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-12-08T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.