Checking or savings account -- Managing an account -- Complaint #6293873
Complaint Overview
Complaint ID: 6293873
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 91913
Date Received: 2022-12-07T12:00:00-05:00
Date Sent to Company: 2022-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello I am been banking with Wells Fargo for over XXXX. I had a XXXX problem in the last withholding funds in the amount if {$10000.00} but had it resolved after being contacted from administration department sending the apologies for the mix up. This time around I was a victim of a business fraud totally close to $ XXXX in my money and friends and family, as we seemed to help grow and expand a business. After upon further searching and speaking to my business lawyer he said that bank should be able to refund my transactions and since everything was done through my debit card. Which states on their website that I am protected. All the transactions were done through a third party merchant XXXX, which also states on their website that I am eligible to dispute transactions that were done from my Debit card on file. On XX/XX/XXXX I sent email to XXXX with the following information about the business, the owner of the business and what took place prior seems below : XXXX XXXX Department, I met XXXX XXXX XXXX of XXXX XXXX XXXX on XX/XX/XXXX on his business XXXX website. The following photos will explain why I am asking for disputes to be filed on all of his charges, as his business completely disappeared from XXXX and other platforms. XXXX made countless of efforts on how we would be returning all of funds for the services he provided due to none of the services being rendered. His company has cause a lot of loss, family and personal friendships to be destroyed. Please see PDF screenshots below including an extra email with the same claim reference mention above. I am looking for the bank to help we this, as I believe I have been a victim of business scam. See attachments I also followed up with another email pertaining to all the transactions took place between XX/XX/XXXX to XXXX of XXXX which are the following : XX/XX/XXXX - {$490.00} XX/XX/XXXX - {$40.00} XX/XX/XXXX - {$3000.00} XX/XX/XXXX - {$250.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$1500.00} XX/XX/XXXX - {$220.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$300.00} XX/XX/XXXX - {$3000.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$1400.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$150.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$100.00} XX/XX/XXXX - {$500.00} XX/XX/XXXX - {$150.00} XX/XX/XXXX - {$800.00} XX/XX/XXXX - {$20.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$650.00} XX/XX/XXXX - {$30.00} XX/XX/XXXX - {$1500.00} XX/XX/XXXX - {$260.00} XX/XX/XXXX - {$2400.00} XX/XX/XXXX - {$75.00} XX/XX/XXXX - {$2700.00} XX/XX/XXXX - {$90.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$200.00} XX/XX/XXXX - {$1000.00} XX/XX/XXXX - {$900.00} XX/XX/XXXX - {$20.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$2000.00} XX/XX/XXXX - {$2000.00} XX/XX/XXXX - {$2700.00} XX/XX/XXXX - {$650.00} XX/XX/XXXX - {$4500.00} XX/XX/XXXX - {$1800.00} XX/XX/XXXX - {$400.00} XX/XX/XXXX - {$2500.00} There were some disputes that were submitted and actually were returned in my favor. Which Wells Fargo returning some funds totaling around {$8100.00} in returns. I decided the remaining after cease of communication from the business owner after he stated he would return my funds, and then told me to go through my bank since I was protected from the charges. After waiting countless days for a response from the bank, on XX/XX/XXXX ( 7 days after no response from submitting my claim ) I spoke to disputes department which in return stated that they will not return any funds and will reverse the closure dispute I did in past despite all of the evidence submitted including the business owner website, social media, and later found out there was scam page from the business which I also forwarded. This has cause numerous of financial struggles, which also includes my bank account being overdrafted {$8500.00} for the last 38 days til this writing. My lawyer has told me to go through this route first before filing legal actions and sue going after the bank fdic insurance, I feel Welks Fargo takes advantage of the consumers because of their lack of laws.
Frequently Asked Questions
What is Complaint #6293873 about?
Complaint #6293873 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.