Credit reporting, credit repair services, or other personal consumer reports -- Confusing or misleading advertising or marketing -- Complaint #6293692
Complaint Overview
Complaint ID: 6293692
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit repair services
Issue: Confusing or misleading advertising or marketing
State: New York
ZIP Code: 142XX
Date Received: 2022-12-07T12:00:00-05:00
Date Sent to Company: 2022-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attempted to submit an Experian XXXX, entered bill accounts and other credit card information but the website did not respond as it should have. I read the terms and conditions so membership is not necessary so I am confused as to why my good payment history wasn't honored as advertised on Television. Their customer service support center was dismal and very unprofessional so I submit this complaint to ensure this company is held responsible for selling faulty products on TV.
Frequently Asked Questions
What is Complaint #6293692 about?
Complaint #6293692 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2022-12-07T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.