Checking or savings account -- Managing an account -- Complaint #6289140
Complaint Overview
Complaint ID: 6289140
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Pennsylvania
ZIP Code: 19380
Date Received: 2022-12-06T12:00:00-05:00
Date Sent to Company: 2022-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have multiple accounts with Wells Fargo. We issued a check from our business account and that check was stolen in the mail process, edited/changed, and cashed at a bank. Wells Fargo did not flag this check even though it was clearly fabricated and lines/memo/names were whited out. Check information is below and a copy is attached for review. Check Date : XX/XX/XXXX Check # : XXXX Check Amount : {$14000.00} Check Issued To : XXXX XXXX Check Cashed Date : XX/XX/XXXX Check Cashed To : XXXX XXXX There are XXXX pictures attached. One shows how we issued the check ( XXXX XXXX ) and XXXX shows how it was whited out and cashed. Lines are even missing from the check. Wells Fargo has always called us whenever a check looks suspicious. Even for checks that are a few under {$500.00}, they will call and double check if it was us if any handwriting or signatures look off. For some reason, this check ( which again is clearly altered ) was not flagged and it was over XXXX. We immediately called Wells Fargo ( on XX/XX/XXXX ) when we saw the cashed check was not cashed to the right company to which we issued it ( document also attached ). They filed a claim for us and told us that it could take up to XXXX business days to get it resolved. On the XXXX business day, we received an affidavit which we filled out and faxed back. They are now telling us that it could take up to 120 days to even get a response from the bank that cashed the check and it's not guaranteed that we even get our money back. This was absolutely a Wells Fargo error. Banks are supposed to protect us from fraud and alert us when anything looks suspicious. In fact, we went into our bank and confirmed with the manager that it is their responsibility to review checks before releasing funds and he told us that " sometimes things slip through the cracks ''. XXXX XXXX dollars is a lot of money and will truly hurt our business if it is not recovered. We aren't even being offered a temporary credit which was originally offered to us. This also comes after the fact that in XXXX of XXXX, Wells Fargo forced us to pay back XXXX of our XXXX XXXX that we were originally told would be forgiven. With NO explanation. Again, we are a small business. We don't make much of a net profit and this is devastating to us. Please help us.
Frequently Asked Questions
What is Complaint #6289140 about?
Complaint #6289140 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.