Checking or savings account -- Managing an account -- Complaint #6282703
Complaint Overview
Complaint ID: 6282703
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Washington
ZIP Code: 98513
Date Received: 2022-12-05T12:00:00-05:00
Date Sent to Company: 2022-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a second complain to the previos one with the number XXXXPlease read previous one for the whole story/details. Wells Fargo says that PIN was used in the fraud but checking it personally out and talking to the gas station personel PIN can be bypassed at the pump.We took pictures how you can BYPASS the PIN. In Washington State almost all the pumps have the BYPASS PIN option when you are using the gas pump and pretty sure that even the person that reads this complain is aware of the BYPASS option. Wells Fargo claims that the person that used the debit card entered a PIN.Why would someone enter a PIN or try to enter a PIN when you push the BYPASS PIN button when you have a cloned card? or whatever they used to fraud our card/account. We went at that gas station and we took pictures of the BYPASS PIN option. Wells Fargo refuses to pay the claim and they are lying that the PIN was used. PIN was BYPASSED. Please investigate this.Wells Fargo has a very bad reputation and its very well known that they are constantly lying and refuse to pay claims. The bypass pun option was used with multiple debit cards plus Wells Fargo and its a option fir all the debit cards.Please call the gas station and the staff there will confirm that.Thank you
Frequently Asked Questions
What is Complaint #6282703 about?
Complaint #6282703 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.