Checking or savings account -- Managing an account -- Complaint #6278920
Complaint Overview
Complaint ID: 6278920
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 20878
Date Received: 2022-12-04T12:00:00-05:00
Date Sent to Company: 2022-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX Friday at XXXX XXXX I went to Wells Fargo XXXX XXXX located at XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX to withdraw {$1000.00} deposited into my checking account from a payroll check provided by my employer XXXX XXXX that same day. I was assisted by a teller and acting Branch XXXX Manager XXXX XXXX. I presented my Driver 's License and was wearing my photo ID XXXX XXXX work badge. I was told that my identity can not be verified because my address in their system is reflecting XXXX XXXX XXXX XXXXXXXX XXXX I informed the teller and XXXX XXXX, that isn't nor has it ever been my address. My address is what my Driver 's License accurately reflects and has been the same since XX/XX/2015. Furthermore, I never requested a change of address on my checking account. Nor have I authorized the bank to perform one. I then asked, " Why wasn't I notified of this change? '' I also asked, " Who authorized this Fraudulent change? '' and " Who made this Fraudulent change? '' I was told that I can't be provided with that information. I was then instructed to visit a branch that is open on Saturday. Due to the closed offsite back office, this branch will not release funds from my payroll check. I informed the branch manager that this Fraud, and a violation of the Gramm Leach Bliley Act, Community Reinvestment Act, Electronic Funds Transfer Act, and the ECOA. To which the Branch manager replied, " I don't have time for all of that '' I do know that I can not issue funds without verifying your identity. '' I informed her that I have a copy of my US birth certificate in addition to my Driver 's License and work photo ID badge which I've already presented. She still refused to release my direct deposit payroll checking account funds. I require & deserve swift economic justice in the form of substantial punitive damages and monetary compensation. As a result of the egregious Federal violation resulting in pain & suffering, embarrassment, unfair deceptive, and discriminatory practices as a result of being a Low- income XXXXXXXX XXXX customer. Wells Fargo has also failed to uphold the Fact Act and identity theft Red Flag rules as an additional violation against me. The non-minority customers that I've observed in line being services ahead of me, experienced no such unfair, biased, discriminatory treatment. This Demand letter for XXXX XXXX XXXX in the form of substantial monetary compensation including punitive damages is being provided to the CFPB, OCC, FTC, and the XXXX XXXX XXXX XXXX, against Wells Fargo Bank XXXXXXXX XXXX XXXXXXXX.
Frequently Asked Questions
What is Complaint #6278920 about?
Complaint #6278920 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.