Checking or savings account -- Managing an account -- Complaint #6275735
Complaint Overview
Complaint ID: 6275735
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Illinois
ZIP Code: 61571
Date Received: 2022-12-03T12:00:00-05:00
Date Sent to Company: 2022-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had my debit card stolen with chime bank and submitted a police report on the person who stole my debit card and used it to make atm withdrawals fraudulently in my name because they had my wallet which I had stored my banking information inside. The police report I filed was with the XXXX XXXX Police Department and the report number is XXXX and chime refunded me my money on my credit builder card that this person used as well as my debit card to make atm withdrawals but refuses to refund me my money on my debit/checking account with them that this person also compromised. They are refusing to work with me or even grant me provisional credits on my checking account and continuing to close the investigation for the fraudulent transactions days before I am supposed to be granted provisional credits so they dont have to pay me for the theft that occurred. This bank customer service is terrible and their fraud department refuses to contact me with further questions with the cases I opened with them and are coming to conclusions that are completely inaccurate and refuse to accept the proof of fraud through the police report I filed for no legitimate reason. They are a horrible bank scamming me out of my money and refuse to protect their customers.
Frequently Asked Questions
What is Complaint #6275735 about?
Complaint #6275735 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.