Vehicle loan or lease -- Managing the loan or lease -- Complaint #6272517
Complaint Overview
Complaint ID: 6272517
Company: Neighborhood Autos, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Texas
ZIP Code: 752XX
Date Received: 2022-12-02T12:00:00-05:00
Date Sent to Company: 2022-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed a XXXX XXXX XXXX from neighborhood autos a little over a year ago and I was told the car had a warranty but every time something has gone wrong Im told its not covered. I was also told when I got the car that I could get my insurance through the car lot and later found out I was still responsible for a liability policy on top of the insurance they offered. No one ever explained this to me, I found out by getting pulled over and receiving a warning for no insurance after the officer explained to me what had happened. They require me to have a {$250.00} deductible and at this point I cant afford to pay the car note and the insurance as its totaling {$500.00} to {$600.00} or more a month. They were not transparent about this vehicle purchase at all and I still owe over $ XXXX on the loan. They shouldnt be allowed to do this to people who are already struggling to pay bills. I need a reliable vehicle and I have to go without groceries so I can pay my rent and keep my vehicle and its really disgusting how they do people.
Frequently Asked Questions
What is Complaint #6272517 about?
Complaint #6272517 was filed against Neighborhood Autos, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-12-02T12:00:00-05:00.
How did Neighborhood Autos, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Neighborhood Autos, LLC?
Yes, visit the Neighborhood Autos, LLC company profile at readthecomplaint.com/company/neighborhood-autos-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.