Student loan -- Dealing with your lender or servicer -- Complaint #6272393
Complaint Overview
Complaint ID: 6272393
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Arizona
ZIP Code: 85021
Date Received: 2022-12-02T12:00:00-05:00
Date Sent to Company: 2022-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX XXXX XXXX, I obtained a loan in the amount of {$18000.00} from XXXX XXXX ( now Navient ). They ended my interim period ( non-repayment period ) in XXXX despite still attending school. I was not advised of the repayment options I had at the time, and instead put me into deferment/forbearance until I began repaying in XXXX XXXX XXXX. I graduated in XXXX XXXX Steering me into exploding my debt through deferment/forbearance is, at the very least, unethical. XXXX XXXX used South Dakota as an usury haven to allow unfettered interest accumulation. I have paid nearly {$40000.00} for this loan, and have another {$43000.00} or so remaining. My loan term will end around XXXX XXXX at which point I will have paid over {$100000.00} for an {$18000.00} loan. This is extortion, and given the other crimes NavientXXXX XXXX has committed over the years, this appears to qualify for XXXX consideration. They refuse to allow me to settle for less than I currently owe, even though I was recently more than 3 months past due ( I am unemployed ), and even though I have already repaid more than I borrowed a couple times over. I was told over the phone that they won't do that, " because it doesn't make good business sense. '' It is their intention to extort money from me at the cost of future financial opportunity, and at the cost of my reputation and credit score. Had I been made aware of my options at the start of the repayment period, I would not be on track to pay more than 500 % of the money I borrowed. This is debt bondage.
Frequently Asked Questions
What is Complaint #6272393 about?
Complaint #6272393 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-12-02T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.