Checking or savings account -- Managing an account -- Complaint #6272220
Complaint Overview
Complaint ID: 6272220
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: North Carolina
ZIP Code: 28269
Date Received: 2022-12-02T12:00:00-05:00
Date Sent to Company: 2022-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I went to the Wells Fargo branch in XXXX on XXXX XXXX XXXX yesterday XX/XX/XXXX. I needed to get a US Treasury Form signed by a banking official per US Treasury instructions. The Form was a Bank Change Request Form FS XXXX that requires bank officials sign and specifically says a notary is not sufficient. Someone at WF signed the original form years ago when I opened the US Treasury acct. The WF employee told me after she researched with her support team that WF does not sign these forms. How can a federally charted bank get away with not signing a federal form to process a bank change with Treasury? I then spent three hours being transferred around WF when I called their customer support, and nobody could even acknowledge that they knew what a FS XXXX was?
Frequently Asked Questions
What is Complaint #6272220 about?
Complaint #6272220 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-12-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.