Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6271655
Complaint Overview
Complaint ID: 6271655
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: South Carolina
ZIP Code: 294XX
Date Received: 2022-12-02T12:00:00-05:00
Date Sent to Company: 2022-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I maintain an account with Capital One which is a credit card account. This card earns rewards and I have have approximately {$300.00} in rewards fairly earned under the Card 's Terms and Conditions. Approximately XXXX weeks ago I received a notification that the card had been cancelled and the rewards had been taken from me by Capital One. Although Capital One via " XXXX id XXXX '' states I was provided notice of these potential cancellation, I did not receive any notification of the pending cancellation and forfiture of the rewards points. XXXX further mentioned that I supposedly had received a letter but she had no proof of that and when I requested the Terms and Conditions she stated that she had " Technical Issues '' prevented her from accessing any options to retrieve these and unless I held on indefinately she would not provide this information. It appears that without warning or justification Capital One took the opportunity to confiscate fairly earned rewards. Furthermore they can not document that they wrote or communicated with me their intention when it could have been remedied and lastly they can not communicate me a process or any other means to validate their notification or other requirements to forfeit rewards while the card was in good standing. I have spoken to XXXX and others at Capital One and they tell me their decision is irreverrsible and the points forfeited.
Frequently Asked Questions
What is Complaint #6271655 about?
Complaint #6271655 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-12-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.