Checking or savings account -- Managing an account -- Complaint #6258297
Complaint Overview
Complaint ID: 6258297
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33160
Date Received: 2022-11-29T12:00:00-05:00
Date Sent to Company: 2022-11-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom This May Concern, Back on XX/XX/2022, my bank institution, TD Bank, deposited a check in the amount of {$920.00}, ( XXXX DEBIT from " XXXX OF XXXX '', which wasn't my payroll check as I have multiple evidence, my job institution is " XXXX ''. On XX/XX/XXXX, the reversal in the amount of {$920.00} was successfully refunded to the correct account. Apparently I've been told on numerous occasions, ( all conversations recorded by TD BanK ), that my account was yet again debited {$920.00} from XXXX XXXX restaurant, and upon speaking to the latest Rep, XXXX, she informed me that her supervisor, XXXX, told her that I needed to contact phone number, XXXX which is the " Federal Treasury Reserve department in order to receive my money in the amount of {$920.00}. I was shocked and appalled to know and be told that " I '' had to be the one to contact the XXXX department in order for them to send TD Bank the ok to reverse the funds back to my account. iI 've never in my 48 years and the length of time I've been banking with TD Bank, have I've ever heard and corporations tell me to contact the XXXX in order to handle my situation. At this point I don't know what else to do but to ask for your help and assistances to resolve this matter that has been going back and forth since XX/XX/2022. Look forward in hearing from u as soon as possible. Thanking u in advance. Warm Regards, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6258297 about?
Complaint #6258297 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-29T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.