Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6253358
Complaint Overview
Complaint ID: 6253358
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Georgia
ZIP Code: 30324
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I contacted Experian via certified mail with return receipt on XX/XX/2022, This letter was recieved by them on XX/XX/2022. Today is currently XX/XX/2022 and I have yet to receive a response in the mail regarding inaccurate information being reported on my consumer report. On several XXXX XXXX accounts Experian is reporting these accounts as 90 days late ; I have explained to them that I was never late and have requested that they update these accounts to paid on time. In addition the payment history on all of the accounts shows a 90 day late, but there was never a 30 or 60 day late reported on any of the accounts. How can I be 90 days late if I was never 30 or 60 days late. This information is inaccurate and needs to be corrected to paid on time for all of the accounts submitted. I have attached an example of the way this is being displayed below and have provided a copy of the letter as well.
Frequently Asked Questions
What is Complaint #6253358 about?
Complaint #6253358 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.