Mortgage -- Trouble during payment process -- Complaint #6253046
Complaint Overview
Complaint ID: 6253046
Company: Loancare, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: Connecticut
ZIP Code: 06512
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent a Notice of Error to Loancare XXXX On XXXX XXXX regarding their error of paying a new home insurance company {$1200.00} out of my escrow that was not due to them. The insurance company notified me that they returned {$1200.00} to Loancare on XXXX XXXX. Despite several phone calls and sending a Notice Of Error with documentation to them Ive received no response. Their gross incompetence has caused my mortgage payment to be over {$100.00} per month higher than it should if my escrow was properly credited and analyzed.
Frequently Asked Questions
What is Complaint #6253046 about?
Complaint #6253046 was filed against Loancare, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Loancare, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Loancare, LLC?
Yes, visit the Loancare, LLC company profile at readthecomplaint.com/company/loancare-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.