Vehicle loan or lease -- Managing the loan or lease -- Complaint #6252762
Complaint Overview
Complaint ID: 6252762
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Georgia
ZIP Code: 317XX
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I mailed a valid money order in the amount of {$210.00} to Honda Financial Services for a payment for my automobile loan payment. The money order was undamaged when I mailed it. They sent it back to me, however the left end of the money order had clearly been cut completely off by a letter opener when their office opened the payment. They are refusing to post the payment even though they are at fault. They told me I only had a few choices, I could mail them yet another payment or I could do a payment by phone. I demanded to speak with a supervisor and I was told they would have to call me back at their convenience. They refused to give me a direct phone number or extension number for a supervisor and refused to give me the name ( s ) of the supervisor ( s ). They said someone would call me back in about XXXX or so. I told them I wanted this matter cleared up today. They have been calling and harassing my husband for the past 2 or more weeks for the payment when they had the payment in their office.
Frequently Asked Questions
What is Complaint #6252762 about?
Complaint #6252762 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.