Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6252582
Complaint Overview
Complaint ID: 6252582
Company: Affirm Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91910
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, XXXX, I received an email order confirmation from a company called " XXXX '' for a home gym with a promise of delivery in 3 to 4 weeks. I purchased the product with a loan through Affirm, XXXX 's financial partner. The total was {$550.00}. So far, I have made two {$46.00} payments, leaving a remaining balance of {$440.00}. On XXXX XXXX, I contacted XXXX through their customer support email to find out why I hadn't received my home gym. They replied that they were having shipping problems and I would get my product in early XXXX. On XX/XX/XXXX, I contacted XXXX 's email support, but I didn't get a response then or after that. Subsequently, I contacted Affirm customer service twice to file a complaint against XXXX. Both times, the representative said their investigators would get in contact with me within 3 to 5 days. It's almost XXXX, and no Affirm investigator has contacted me yet. Today, I made a final call to Affirm customer service, but I got the same old response. It's been almost 3 months since I made my order, and I still haven't received my home gym. I believe Affirm is harboring fraudulent merchants.
Frequently Asked Questions
What is Complaint #6252582 about?
Complaint #6252582 was filed against Affirm Holdings, INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Affirm Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Affirm Holdings, INC?
Yes, visit the Affirm Holdings, INC company profile at readthecomplaint.com/company/affirm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.