Credit card or prepaid card -- Problem when making payments -- Complaint #6252574
Complaint Overview
Complaint ID: 6252574
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Pennsylvania
ZIP Code: 19131
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
When I went into Wells Fargo Bank to cash a {$340.00} check, I made a payment on my Wells Fargo credit card inside the bank. While this transaction was being made, the young lady was running her mouth, while handing my funds. This is not my first time making payments on my credit card in this bank. When checking my credit card two weeks later, that's when I notice my payment wasn't applied to my account.
Frequently Asked Questions
What is Complaint #6252574 about?
Complaint #6252574 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.