Checking or savings account -- Managing an account -- Complaint #6252368
Complaint Overview
Complaint ID: 6252368
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 32712
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have a business account with Truist. We'veTruis had this account since 1998. We received our statements on time but when we sat down and did the reconciliation in XXXX we discovered the bank deposited a check from myself as an individual to some bogus company and Truist withdrew {$1500.00} out of my business account. Very clearly a bank error or intentional on the part of the Bank teller. I don't even have a personal checking account. The check they cashed didn't even have my company name anywhere on it. The transaction took place XX/XX/XXXX. We received the statement that clearly shows the fraudulent activity towards the end of XXXX. We didn't sit down to reconcile as soon as we received the statement unfortunately, but we did catch it and made the complaint to the Truist fraud department in early XXXX. They are saying because there is more than 30 days from the time of the statement to the time we reported it they are rejecting the claim and we are just out the {$1500.00} from our business account. Again, I only have a business account with Truist and no personal. The check they cashed was a bogus check with my personal name on it, our business account number, and a signature line stating, " no signature required ''. They should have caught this within the 30 days if anything. We could have missed it reconciling but it is still their error.
Frequently Asked Questions
What is Complaint #6252368 about?
Complaint #6252368 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.